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May 5, 2018

How to Fix Lenovo Yoga 910 USB C Port – Video Output No Longer Working

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Video Transcript

[00:00] Hey guys, hope you’re doing well. This is Dennis here. Wanted to do a quick video on how to fix the USB C port issue on a Lenovo Yoga 910. If you’re watching this video, chances are you have one. Um, maybe you have a 920 or a model before then I would imagine the fixed is the same if it is a actually a hardware issue, um, I want to do the video because I didn’t find anything remotely useful really, um, when I was trying to fix this particular issue, um, myself. Chances are you either have a port that doesn’t output a video like I do or maybe the port doesn’t charge or provide power to any of your peripherals. So that’s the point of this particular video. Um, step one would be to figure out if you truly have a hardware issue.

[00:47] So what I ended up doing was, um, I was actually using a, an an adapter for the hdmi output from the port itself to the screen that you see behind you. And it was working for about two and a half weeks and then the port was done. I disconnected the computer, I was testing some stuff out in the house and then I reconnected about 20 minutes later and I no longer had an image or signal to the TV and it stopped working for about two weeks after that. I tried a bunch of stuff, even wiped the computer based off of what people were seeing in the forums and stuff and nothing was actually useful. So that’s why I wanted to make this video. Um, so step one is to definitely find out if what you’re having is a hardware issue. I tested out that same exact adapter at work with one of my coworker’s macbook pros and the port worked or the adapter worked without issue.

[01:41] Uh, so that ruled out the, the adapter. Step two was to see if the port, that video outport was supplying power. So actually connected a USBC cable to USBC and tried charging my phone. And when I realized that I didn’t have any power on there, that’s when I realized I had a dead port. Um, and actually to take it a step further, which I think is worth mentioning, actually I have one of these guys, I don’t know if you would have one of these, but this is basically a USBC to 3 USB 3.0 ports and it has here or right here, I should say what’s called a power delivery port, so essentially you can connect your charger here, connect this to your charger port on your computer, and then you can utilize three other usb peripherals and not lose a charging port, which is pretty cool.

[02:40] What I realized in troubleshooting was that I actually tested connecting this to the video output port with the charger connected. And I realized that when the charger was connected, the USB 3.0 peripherals were recognized. So I knew that the port wasn’t completely dead. It was a power issue with the port as long as there was current running through the power or the port, I should say. The peripherals were recognized. That’s why the adapter no longer worked. And I don’t know if the adapter caused it or not. I don’t think so just because it working with another computer, um, and just based off what I was reading in the, in the, the, the forums themselves, it seems like a lot of different people had that issue, so I highly doubt that we’re all using the same or just a handful of a adapters for the, the output port on the Lenovo.

[03:32] Um, so what I ended up doing, I called a support Lenova support and they were not useful at all. Um, I told them Hey, you know, I’ve had this computer have only be using this port for two and a half weeks. It’s kind of unacceptable that a computer that’s new like this, it hasn’t really gotten any usage, uh, would have a point that would go bad, you know, it’s just a basic USBC port. Right. Um, and he told me there’s nothing they could do because I was already outside of the warranty and all they basically told me was to take it to a geek squad, a location in a best buy and that they were authorized to fix this kind of stuff. I pretty much laughed at the idea. Um, and previous to that conversation I had actually, uh, in looking at all the forums, it seemed like the people that sent it in for warranty repairs, a lot of people said they sent it in a and they got their motherboard replaced and all this stuff.

[04:23] So I already had, in my mind that may be those ports were soldered to the motherboard. So that’s what I was kind of talking to that person on the phone about. And I thought that, you know, I was just going to have to buy a new motherboard and swap it out, which I thought was pretty drastic and yeah, so I didn’t want it to be something drastic and I didn’t want to spend all that money to fix a port that shouldn’t have gotten messed up to begin with. So I did more research. Um, what I ended up doing was, uh, opening the computer to check out how the ports were pretty much connected and attached to the motherboard. Um, luckily I did that. Um, you would actually need a torque set. They’re very, very small screws, which you can see if you flip over the back and see the back of the computer.

[05:06] I got one of these guys right here. Um, and this is very handy to have. I’ve used this for other projects, but I was like 10 bucks at Walmart, which I highly recommend you get this one or any other ones, um, that have very small a torque screws and screwdrivers. So or bits, I should say. Um, so I ended up taking out the, all the screws in the back. And um, the good thing about having a flat computer like this is that they’re limited to kind of how they put the pieces together. So it ends up being pretty simple. Um, so once you take this back paneling off, you’ll see wherever the, depending on how you flip it around, but if you look at the ports on the inside and this corner right here, um, that there’s just a ribbon and I’ll show you what it looks like. Um, because I actually ordered a replacement. That’s the ribbon that connects to this particular piece here. And this is the old one, is the one actually swapped out because I ended up ordering a new one. So this is what it looks like.

[06:10] There you go. So it’s a small little module. It’s not actually solder to the motherboard, which is too great a piece about it. Um, and it’s not a motherboard swap that you have to do, which is expensive and a lot more work to swap everything out. So what I ended up doing was if you go onto the Lenovo website, I’ll add that link to the description just to make it easier for you. You can actually enter in the serial number of your computer in a spit out all the parts that it has and all the manufacturing part numbers, which is awesome. I’ve actually never seen any website, a kind of computer manufacturers do that, which was pretty useful. So if you’re having that issue, what I would do, and this is what I did and it worked flawlessly, I ended up going on that website.

[06:58] I typed in the serial number, which you can find right here. Um, I don’t know if you could, maybe I’ll zoom in here so you can see. Um, I ended up typing in that serial number. I went to the category that involved kind of the input outputs of the pieces that it has on the computer and it showed, showed me the, um, this particular manufacturing number, which I then went on Ebay and then I found the part for it and it was about, I think I paid $53 for the, the replacement and it comes with, with the, uh, the ribbon. That’s a set. I actually didn’t have to swap out the ribbon itself. Um, and I don’t think you would have to either. Just again, take off the back paneling here. Super easy, just get the kit that I recommended, um, and it’s about two or three screws or you have to take out to be able to take out the actual module for the USBC ports and then just pop out the ribbon, put in the replacement, putting the ribbon again and just put the screws back in.

[08:04] And it’s a simple, simple swap. And for 50 bucks or so, um, you’ll get your ports working, uh, in good order. Um, so it wasn’t a, a swap that required, you know, the motherboard and all that stuff and spending a bunch of money. And it’s a very, very simple swap. Definitely a diy, if you call Lenovo, it’s kinda disturbing how, you know, their customer service doesn’t tell you what it could be. And if you tell them you’re gonna swap out the motherboard, they just let you think that because that’s what they told me or they’re going to recommend you to, to Geek squad that’s going to charge you like $500 dollars to swap out something that you can do yourself in 10, 15 minutes. But what I will say is once you pop this out, the back, this back panel here in the center right here, because actually a clip here, a clip here and a clip here.

[08:52] So when you take the, uh, the panel out, just be careful, try not to pull it too much from one end to try to pull more from the center. Um, so that you can snap it out and without bending the actual backplate and then once you open it, you can see how easy to actually change out some of the other pieces. So if you had like problems with your fans or the battery, the battery would be the easiest swap you can do. Um, so once you open, you kind of get more, more familiar and comfortable with the computer and you know that if something else was to go, um, that it won’t be a difficult a swap to do yourself. So again, I’ll put the, uh, the link in the description to the url where you can enter your serial number on the Lenovo website and then get all the manufacture parts for the pieces that are in your computer so that you know which ones to get specifically.

[09:41] I have the 80 vf model, um, and it’s important to make sure that you use a serial number so you can get the actual part number or the manufacturer part number of your piece. Um, and search by that. So you get the exact one that you need. I don’t know if it varies by model numbers, I would imagine in some capacity it does. Um, that’s pretty much it really. I mean, again, you just need one of these tool sets right here with the torx screws or, or bits and just order the, uh, the module itself and it’s a simple 10, 15 minute swap and you can save yourself a lot of headache. I didn’t see anything on how to take the computer apart or anything that recommended doing it yourself. Everyone just said that he returned it to um, to Lenovo and they fixed it through their warranty and that was pretty much it.

[10:36] Some people said changed some settings around, which I knew wasn’t going to help. I even actually wiped the computer back to, to kind of stock level, um, and kind of kept my files but I wiped the windows files and of course I didn’t it help. So again, number one, just confirm that it’s a hardware issue. Try to connect your phone to it and if you can’t charge your, your port or your phone through that port, it’s probably a dead port. And if you’re out of warranty, just again, just get the part number for that piece. Order it on Ebay and you’re good to go. It’s an easy swap and you’ll get everything up and running. Once I did that, um, I was able to output video again to the TV instantly without issues. I didn’t have to change any settings or anything.

[11:26] And I actually got um, a different adapter this time. And this is the one from cable matters. Uh, one thing to mention too, just in case, um, if you are trying to output video through this port, make sure you get an adapted. It’s HDMI 2.0 and that the cable as well is HDMI 2.0 so that you don’t have any, um, any weird pixel problems and clarity issues are resolution resolution issues with your, um, with your video output to like a 4K screen, which is what I have. Overall. It’s a simple simple fix and I figured just doing a quick video like this would help a lot of people once they realized that if it is a hardware issue, they can just order the part. It’s simple to find a part number and simple to swap out the piece itself. So again, I’ll put the link in the description. Hope you guys got something out of that and I will see you in the next video. Bye Bye.

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Dennis Camilo